Privacy Policy
Wenhuiwu Building (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit wenhuiwubuilding.com or purchase our products.
- Information we collect: contact details (name, email, phone), shipping & billing address, payment information (processed by our payment provider), order history, and technical data (IP, device, cookies).
- How we use it: to process orders, communicate with you about purchases and shipping, provide customer service, prevent fraud, and improve our website and product offerings.
- Sharing: we do not sell your personal information. We may share necessary data with service providers (payment processors, shippers, IT providers) and when required by law.
- Security: we employ industry-standard measures to protect your data, though no system is completely secure. Please contact us if you suspect unauthorized access.
- Your rights: you may request access, correction or deletion of your personal data where applicable. Contact: wenhuiwubuilding@gmail.com.
Return & Refund Policy
We aim to ensure you are satisfied with your purchase of hardware and building materials. Please read the return rules carefully because items in this category often have special handling requirements.
- Return window: Returns are accepted within 14 days from delivery date unless otherwise stated for specific product categories.
- Condition required: Items must be unused, undamaged, and in original packaging with all labels attached. Products that are cut, modified, or installed are non-returnable.
- Non-returnable items: fasteners / bulk-cut materials, custom-cut products, clearance or specially ordered items may be final sale — check the product page for exceptions.
- Return process: Email wenhuiwubuilding@gmail.com with your order number, reason for return, and photos if applicable. Do not ship items back without return authorization.
- Return shipping costs: If the return is due to our error (defect, wrong item), we will cover shipping. For change-of-mind returns, the buyer is responsible for return shipping and any applicable restocking fee.
- Refunds: Refunds are issued to the original payment method within 7–14 business days after we receive and inspect the returned item.
Shipping Policy
- Processing time: Orders are generally processed within 1–3 business days, excluding weekends and holidays.
- Delivery: Shipping time depends on destination and product size/weight. Large or bulky items may require additional handling or freight delivery and longer lead times.
- Shipping costs: Calculated at checkout based on weight, dimensions and delivery address. For freight/large-item shipments, we will contact you with a quote if needed.
- Customs & duties: For international orders, import duties or taxes may apply and are the responsibility of the buyer.
- Damaged in transit: Inspect shipments on arrival. If goods arrive damaged, retain packaging and photos, and contact us immediately at wenhuiwubuilding@gmail.com so we can assist with claims.
Product Warranty & Liability
- Manufacturer warranties: Some products include manufacturer warranties. Warranty terms (duration and coverage) are listed on the product page or manufacturer documentation.
- Defective items: If you receive a defective product, contact us within 7 days with photos and order details. We will arrange replacement or refund per the warranty terms.
- Limitations: We are not liable for improper installation, misuse, normal wear and tear, or damage caused by third parties. Our liability is limited to the purchase price of the product.
Payment & Pricing
We accept payment via the methods displayed at checkout. Prices shown are in the currency indicated on the site and exclude any applicable taxes, duties, or shipping costs unless otherwise specified. We reserve the right to correct pricing errors and to refuse or cancel orders.
Terms of Use
By using our website and purchasing from Wenhuiwu Building, you agree to these policies and our Terms and Conditions. We may update these policies from time to time; changes will be posted to this page with a revised Last Updated date.
Contact Us
For returns, warranty claims, product questions or general support, please contact our customer service:
Email: wenhuiwubuilding@gmail.com
Website: https://wenhuiwubuilding.com